Syscos BI Implementation Issues Case Study Example | Topics and Well Written Essays - 1250 words

Syscos BI Implementation Issues - Case Study ExampleThe author of the paper states that Sysco is a highly decentralized business with more than 100 case-by-casely operating companies (McAfee and Wagonfeld, 2). As a result, individually(prenominal) company enjoyed a considerable level of autonomy. In addition, apiece operating company used to hold its have profit and loss statements. However, there are more issues that make the implementation of the architectural plan difficult. Firstly, the terms of implementation of the BI system is to be shared by independent companies. However, most of these companies have their own such systems already in force. Thus, forcing these companies to pay for the new system is a difficult task. Still, it becomes necessary to transmit the system as most companies have software and hardware which are totally different from each other. Even the companies with the same core application have it configured differently (McAfee and Wagonfeld, 2). Thus, the information loaded by different companies is totally different from each other. For example, if two companies deal with the same node, the customer information they consume will entirely be different. So, it becomes a difficult task for Sysco to analyze as to what meaningful info can be extracted from the central data warehouse they create. In other words, data integration is expiry to be a headache for the company. Yet another serious issue lies with training employees to use the program effectively. In addition, it is yet to ascertain as to what extent the data produced by the BI will be suitable for the companys operation (McAfee and Wagonfeld, 10). In addition, the company would take a long while to get used to the software and hence the huge amount spent up-front will not be returned in short term. 2. The decision to answer two questions initially Initially, Sysco decided to have the software say two questions. Both the questions were exactly futuristic in nature unl ike the kind of information that would barely reveal the past performance. The first question considered was as what new products could be sold to each customer. It is contingent for the BI to analyze the purchasing pattern of each customer and predict what products best suit each customer (McAfee and Wagonfeld, 8). The second question considered the list of customers who were likely to leave the company (9) a question that surely has futuristic value in the performance of a company. The answers to these questions could be used by both the independent companies and the headquarters alike for analysis and further development. In addition, the main objective of Sysco was to pay close tending to its customers, (9) and for that purpose, the answers to these questions were satisfactorily sufficient. In addition, Sysco did not want to use the software for more purposes in the beginning because they precious to give the employees enough time to get used to the software and to understan d its effectiveness. Business Objects supported the acceptance of these two questions because the questions were the most effective ones to show the practical usefulness of the BI software. Moreover, the information available from these questions were promptly useful for the top management at the headquarters and the independent companies and well within the purview of the customer intelligence analytic applications they developed (McAfee and Wagonfeld, 9). As far as tradeoffs are concerned, they are plenty in number.