Supervisory management Coursework Example | Topics and Well Written Essays - 2000 words

Supervisory management - Coursework Example 2. The main ways of non-verbal means of communication are as follows: keeping a certain personal space, looking into a person or object, mimics and poses, vocal attributes of the voice (tone, pitch), and speech tempo. The ways nonverbal signals influence supervisory communication are therefore: contributing to verbal messages making the speech more expressive; helping to understand feelings and thoughts of interlocutor by building rapport; their use instead of verbal messages (sometimes it is enough to use a gesture of a exclamation); regulating interaction between people in the process of communication, including subordination. In the process of nonverbal communication, it is quite easy to get comprehensive information about the personality of the communicator (his or her temperament, emotional state, image of â€Å"self† and self-esteem, personal traits) and about the attitude of the interlocutors towards each other and towards the situation itself. Among the effective nonverbal communication techniques there are the techniques of establishing contact, rapport, and evoking trust. There are also some techniques that can effectively influence the state of an interlocutor: increasing his or her interest, decreasing the level of aggression, etc. An efficient communicator should possess the skills of calibration of the state and reactions of people – which allows to determine an interlocutor’s true intentions, reasons for behaviour, thoughts, etc. Sending the right signals in the process of communication is also extremely important as this â€Å"meta-message† gives the interlocutor all information about the attitude to the subject of conversation on the subconscious level. 3. The key rule of corporate communications is their relevance to corporate strategy that will eventually determine the goals and content of messages. The three major spheres where communications